Word of mouth has always been the preferred way of doing business. The struggle has always been the absence of a way to scale word of mouth. Nano and micro influencers are the answer because they literally personify word of mouth marketing.Read More
At the heart of selling is the customer experience. An ad may capture your attention, content may create interest but the customer experience is where the magic happens. This is the space where we win or lose, this is the epicenter of the entire process.Read More
Regardless of size, we all face the same battle...the one for attention. Whether you're a brand of one or a brand of many attention is the first step in nudging customers on their journey. No matter what you make, if they don't know you exist they can't buy from you.Read More
The Customer Journey is at the heart of an effective marketing strategy. Whether you're a company of one or one thousand your chances of success greatly improve when you understand the customer journey. Once you have this journey mapped out then it's time to overlay content.Read More
Frustration finds all of us at times. Frustration isn't a sign that things aren't working, it's actually a sign that you're on the right path. Frustration exists because we have taste. When we see what can be in our business and we see where it is, we get frustrated. If we see the gap as a failure then we quit, and someone else fills in the space. But if we learn to live with frustration, and use it with a growth mindset incredible things can happen.Read More
The rules have changed and those who create the best customer experience are winning. The old paradigm was those with longevity and large ad spends held the advantage….the rest of us fought amongst ourselves. Now it’s all changed, the field is level and those who create the best experience hold the advantage.Read More
How do you build reputation without becoming the hero of the story?
Empathy! We all love brands that make us feel important, it's just the way it works. So when we focus on building reputation we face two choices: 1. Build our reputation around ourselves or 2. Build our reputation on the customer experience. If we want to be the guide and keep the customer as the hero then using empathy to build the customer experience is the best choice.
Money isn't the goal, trust is! Trust is the actual currency of business and reputation is one of the key tools you have to earn this trust.
Everyone talks about marketing, do a search on YouTube, iTunes or Google and you'll be flooded with articles on how to market. But the next question is equally as important...How do I get people to buy from me? The answer is found in reputation. Reputation requires more than tagline and social media, it requires action and alignment.Read More
This is the key to building a successful brand.....understanding your customer! Competition is more intense than ever and technology is continually changing the playing field, so how we do compete? A human or customer centric approach will disrupt and help you stand out. It sounds simple enough but I continually hear this feedback "I don't understand my customers, I don't know who they are."Read More